We help you find the small things that make a big difference to your customers and employees.
From start to finish, we will work with you as strategic partners and advisors to help you create and roll-out your own world-class experience strategy from end to end.
We work with clients on everything from customer-centric brand and purpose redesign to a whole culture and customer-centric transformation.
No problem is too small or too large - together we will make your dreams come true, one starfish at a time
Experience Audit and Future Vision Creation
Confused about where to start? Look no further.
We will work together with you to analyse and understand where you are now so that you can navigate your way forward - with as much or as little support as you want along the way.
How aligned are people in your organisation with your deeper purpose?
How clear and robust is your brand?
How consistently is it applied through every customer and employee experience touchpoint?
How are business practices and KPIs affecting your culture and brand experience?
What are the high priority actions, quick wins and longer term objectives?
Working together we will help you develop a roadmap to consistently great experience - and a stable platform for customer driven growth and innovation.
Workshops & Training
Our vision is to make great customer and employee experience a competency in your organisation.
We teach you how to fish and foster your independence and growth through our training and coaching programmes.
Customer insight and user research (qualitative and quantitative)
Customer Journey Mapping
Customer experience strategy, vision creation and implementation
Customer experience governance - engaging the C-suite to the frontline
Brand purpose definition and redesign
Employee engagement, culture, and diversity and inclusion to attract and engage the best talent and build your brand value.
Innovating for growth with human-centred design
Supporting you and your team to reach personal and professional goals with fulfilment and flow.
Your mindset is your best asset when it comes to creating an impact and enjoying the challenge of leading a business, developing a career and making your mark as an intrapreneur / entrepreneur.
Our five point Starfish coaching approach helps you harness the best from yourself and your team so you invest time where it matters - on the areas where you can make the most impact with the most enjoyment.
1:1 and team leadership coaching available.
Our coaches are experienced in leading corporate coaching programmes, are certified customer experience professionals and professional ICF member coaches.